Most people call the first junk removal company they find on Google. That's a mistake. I've hired these guys a few times and learned the hard way what separates a smooth haul from a headache. Here's what to ask before you hand over a key or a credit card.
Licensing & Insurance Questions
Ask for proof of general liability insurance. If they hesitate or say 'it's covered,' walk. You need to see a certificate with your name on it, not a blurry photo of someone else's policy. A legit company carries workers' comp too — otherwise you could get stuck with a hospital bill if someone gets hurt on your property. Licensing varies by city, so check your local requirements. If they can't name their license number off the top of their head, that's a bad sign.
Experience & References Questions
Ask how long they've been hauling junk in your area. A company with three years under its belt has dealt with weird stuff — old paint cans, mattresses with bed bugs, hoarder houses. Ask for three recent references. Call them. One quick question: 'Did they show up on time and leave the place clean?' If the company can't provide references, they're either new or hiding something. Either way, keep looking.
Pricing & Timeline Questions
Get a firm quote based on volume, not a vague 'depends on the truck.' Ask if the price includes disposal fees and labor. Some companies charge extra for heavy items like safes or pianos. Ask when they'll arrive and how long the job will take. A good crew will give you a window and stick to it. If they say 'we'll be there sometime in the afternoon,' that means they'll show up whenever they feel like it.
Contract Questions
Read the contract before you sign. Look for cancellation fees, minimum charges, and any fine print about 'unforeseen items.' Make sure the contract lists exactly what you're hauling and the total price. If they want a deposit over 25%, that's a red flag. A handshake and a text confirmation aren't enough — get a signed agreement with a date. If they rush you to sign, don't.
Get three quotes, compare the answers to these questions, then pick the one that feels solid — not the cheapest.