Most people wait until something leaks before they start looking for a roofer. That's the worst time to make a smart decision. A little homework now can save you thousands and a lot of headaches later.
Red Flags in Quotes
A quote that comes in way under everyone else is a trap. Low bids usually mean cheap materials, no insurance, or a crew that disappears halfway through. Watch for quotes that don't break down materials and labor separately. If a contractor won't put a line item for disposal fees or flashing replacement, they're hiding something. Also be suspicious of anyone who demands a large deposit upfront. Anything over a third of the total before work starts is a bad sign.
Red Flags in Communication
If they don't return your first call within 24 hours, imagine how they'll respond when a problem pops up mid-job. Vague answers to simple questions like 'What brand of shingles?' or 'How do you handle unexpected rot?' mean they haven't thought it through. Guys who show up in an unmarked truck or refuse to give you a physical address are usually one step ahead of the law. Trust your gut: if the conversation feels pushy or evasive, walk.
Red Flags in Contracts
A contract that's handwritten on a napkin or a single page with no detail is not a contract. Look for the scope of work written out clearly: what gets torn off, what gets replaced, what happens if they find rotten wood. The contract should list the exact materials, including shingle brand, color, and underlayment type. If it doesn't mention cleanup, permits, or a timeline, don't sign. Never let them start without a signed document that includes a start and end date.
How to Protect Yourself
Only pay by check or credit card, never cash. Verify their license and insurance yourself by calling the state board or your insurance agent. Get at least three quotes and compare them side by side. Ask for references from jobs done in the last year and actually call those people. Take photos of your roof before work starts so you have a record. Hold back final payment until the job is fully done, inspected, and all debris is gone.
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